Listening to your team. The Key to creating great results, together.

The foundation of great communication is certainly the same whether someone is speaking to an individual or to a group. The most important communication skill we can learn is effective listening – what we call Power Listening. Power Listening requires focus, concentration, effort and emotional awareness of ourselves and of the speaker. It’s a skill which can be learned, and which lends itself to effective communication in all situations.

Facilitating effective communication within a team or group may seem overwhelming at first. Communication within a team presents opportunities for all members to build deeper and more trustful relationships among the group – no matter what their level within the organization. This supports cohesion and positive relationships. Diversity within a group may make it more of a challenge. It is also makes truly effective communication that much more important. Diversity is a strength. Effective group communication makes all the difference when it comes to maximizing the benefits of diversity: skilled leaders teach by example, respecting and valuing each person’s strengths as well as their frame of reference.

One-on-one communication, on the other hand, can seem deceptively simple. The truth is, a respectful give-and-take (as opposed to a one-sided conversation) takes effort on both sides.

Mutual respect and the use of listening skills are both critical to a successful and productive encounter.

One-on-one communication tends to be more direct by design.  Without the buffer of intermediaries, a simple miscommunication can spiral out of control pretty quickly.  A clear understanding between both parties is critical. Because it’s more direct, the process of consensus is shorter – but it’s still important to make sure each party is heard and understood. Good communication can’t be rushed.

Although the basics of good communication are universal regardless of the number of people involved in a conversation, group communication and individual communication do have some important differences. Being aware of these differences can maximize the healthy exchange of ideas and ensure productive conversation at all levels of an organization.

And good communication is the basis of talented people creating great business results, together.

Click here to read more about Power Listening.

 If you would like more information on effective communication with your teams– or helping your team to learn Power Listening, check out our Power Listening page, or contact us at or + 1-800-262-0705.



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Gary Press

Owner and CEO of Lifestyle Management Group. Fort Lauderdale, USA.

Steve has repeatedly shown an innate talent to quickly capture the attention and build trust with the people in my businesses - particularly those in leadership positions. Once this happens, truths become unlocked and problems become solved. He delivers in an entertaining and engaging fashion that produces creative team work and bottom line profits.


Nick Williams

Managing Director – Digital, Lloyds Banking Group, London, England

I’m a better leader, husband and father as a result of the work I do with Stephen. I’ve engaged the programme with multiple teams over 12 years, and we continue to generate exceptional business results. I see the programme as my gift for all those who I’ve worked with and led. Without exception, they feel much better about themselves and the world they live in - delivering measurable business improvement through engagement as inspiring leaders of high-performing teams.

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