Now more than ever… It’s all about relationships.

Agile. Mobile. Digital. Big Data. Artificial Intelligence, Robotics. Makes you feel all warm and fuzzy to read those, doesn’t it? For those helping people use them, it probably does. For those of us who don’t quite understand them, they bring very different thoughts and feelings.

These are ubiquitous terms for the new world of business – no matter your size or industry. Pick up any journal, magazine or newsletter for your business. You will become, employ or develop your businesses to embody these concepts and technologies, or you will simply be overtaken by those who do. You likely know that already. If you are strategic and smart, you are working on one or all of them.

lifeSo much of our lives is technology based now. We truly could never leave our homes, and purchase everything we need online and have it delivered—cheaper, faster, better—through tech. We never get lost when we do leave the house – we have GPS. When was the last time you asked for directions?

Every aspect of your business is faster, easier and cheaper with online services, apps, and the use of tech, generally. We need less people and have fewer human interactions in our own business. Yet we have better information than ever before right at our fingertips.

Here’s the thing. The more tech, digital, social media driven our lives become, the MORE important our interactions with other people are – not less. It still takes people to do deals; to provide problem-solving and service. It still takes people to design the strategies that drive our businesses.

futureLast week, I was privy to hear Dr. Wael Barsoum, CEO of Cleveland Clinic Florida, speak about leading the company’s growth. They have powerful systems and technology, built an impressive campus in Weston, and are building many other locations with state-of-the-art-and-science healthcare. While all the tech and the systems matter, what was most impressive about Dr. Barsoum? How he connects with people—truly caring is the foundation of their operating promise—in the community, their staff, and with patients: Care for the patient and treat your fellow caregivers as if they are your own family.

The most memorable part of the evening was not Dr. Barsoum’s stunning achievements, the statistics of growth – nor his knowledge of the industry and its challenges. It was his presence, his kindness, and how he (and his team, clearly) care.

The more tech we have, the fewer interactions and the less time we have with people. Now more than ever, the quality of those interactions matter to your success. Use them well.

 

stephen


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Gary Press

Owner and CEO of Lifestyle Management Group. Fort Lauderdale, USA.

Steve has repeatedly shown an innate talent to quickly capture the attention and build trust with the people in my businesses - particularly those in leadership positions. Once this happens, truths become unlocked and problems become solved. He delivers in an entertaining and engaging fashion that produces creative team work and bottom line profits.

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Nick Williams

Managing Director – Digital, Lloyds Banking Group, London, England

I’m a better leader, husband and father as a result of the work I do with Stephen. I’ve engaged the programme with multiple teams over 12 years, and we continue to generate exceptional business results. I see the programme as my gift for all those who I’ve worked with and led. Without exception, they feel much better about themselves and the world they live in - delivering measurable business improvement through engagement as inspiring leaders of high-performing teams.

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Let's face it, business is all about relationships – with your customers, your team, and your vendors, relationships drive success.

Applied Emotional Intelligence has been described as “the capacity to effectively perceive, express, understand and manage emotions in a professional and effective manner in relationships at work.” While IQ, personality and behavioral tendencies are relatively static, Emotional Intelligence (EI or ‘EQ’) is a proven competency that can be developed and learned.

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At the end of our day – be it a business day, a holiday, or a personal day, all relationships are personal.

Rare is the day that we have stress in the morning at home, and then go into work ready to perform at our best. And, how many of us have returned home after a tough day at the office and been Mr. or Ms. Wonderful with our families?

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Businesses and organizations of all sizes must constantly adapt and change.

ThirdLEVEL has worked with companies as small as 6 people up to projects for major multinational organizations of thousands of people. When you seek a quantum leap in results, then Business Culture of Success from the inside out is the most profound and sustainable approach. Business Culture of Success starts with the recognition that something must change.

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