Same Old Stuff … SOS

Einstein famously said that ‘No problem has ever been solved by the same consciousness that created it.’ With all the amazing advancements in technology, digital, data, robotics…it’s easy to fall into the trap that ‘the machines’ will handle the challenges and the issues in our businesses, and we can lead and manage the way we always have. In a word, no. Unless…
you are the kind of leader who:


  1.  Knows that you are only as good as your team
  2. Listens more than talks
  3. Empowers more than ‘manages’ (micro, anyone?)
  4.  Allows failing as a powerful learning opportunity, rather than a cause for punishment
  5. Addresses issues quickly, rather than letting them fester
  6. Communicates, communicates, and communicates some more
  7. Rinses and repeats these steps, regularly


Relationships are more important than ever. Tech means that the conversations you have with your customers are fewer – and thus more impactful than before. Equally, the conversations that you have with your teams have more creative impact than ever, as they direct the development of your processes through tech. You don’t need to ask your finance team for reports and analysis as often as before – it’s all at your fingertips. Yet, when there is deeper analysis to do, those conversations have much more importance than the traditional weekly financial spreadsheet discussion.

Change brings opportunity, excitement, development, and efficiencies. Change through digital/data/tech comes faster and literally takes on its own (AI) life. Change also brings chaos, uncertainty, and fear. Will my team be smaller? Will my role go away? Will I lose my job? What’s it going to look like? And then people just might gossip, protect turf, and resist that change – on steroids – in the digital economy.

artificial int

To manage change in our exciting times, you will need high BQ – business intelligence, EQ – emotional intelligence, a degree of TQ – tech intelligence, and a total commitment to recognizing that these all continue to evolve – as must we all.

Sometimes you cannot hear, see or feel it for yourself when things are moving at such a rapid pace. Keeping your senses on alert is more important than ever. Building connection and trust is essential – always. Having those you trust to be eyes and ears for you – as well as to be able to help communicate the vision and the values with and for you – is a mark of great leadership. As the infamous Mr. Anonymous is reported to have said, ‘None of us is as smart as all of us!’




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Gary Press

Owner and CEO of Lifestyle Management Group. Fort Lauderdale, USA.

Steve has repeatedly shown an innate talent to quickly capture the attention and build trust with the people in my businesses - particularly those in leadership positions. Once this happens, truths become unlocked and problems become solved. He delivers in an entertaining and engaging fashion that produces creative team work and bottom line profits.


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Managing Director – Digital, Lloyds Banking Group, London, England

I’m a better leader, husband and father as a result of the work I do with Stephen. I’ve engaged the programme with multiple teams over 12 years, and we continue to generate exceptional business results. I see the programme as my gift for all those who I’ve worked with and led. Without exception, they feel much better about themselves and the world they live in - delivering measurable business improvement through engagement as inspiring leaders of high-performing teams.

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Applied Emotional Intelligence

Let's face it, business is all about relationships – with your customers, your team, and your vendors, relationships drive success.

Applied Emotional Intelligence has been described as “the capacity to effectively perceive, express, understand and manage emotions in a professional and effective manner in relationships at work.” While IQ, personality and behavioral tendencies are relatively static, Emotional Intelligence (EI or ‘EQ’) is a proven competency that can be developed and learned.



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Businesses and organizations of all sizes must constantly adapt and change.

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